Premium support
Support Cloud specifications
Support Cloud is an entitlement available with Silver- or Gold-tier support. With Support Cloud, customers receive an out-of-the-box environment of a product or products that is on Silver or Gold support, with the listed specifications.
Support Cloud parameters | Specifications |
|---|---|
Project run time (months) | 12 |
RAM | 24 GB |
Storage overall | 2000 GB |
Firewall restriction on customer IP address | Up to 2 |
Import or export of VM templates | On-demand |
Users | Up to 5 |
Site2Site VPN | Optional |
Graphic card | 1 x nVidiaM60 |
Microsoft SQL Server Standard | For 5 users |
Microsoft Server OS License | Included |
3rd-Party licenses | Excluded. Optional access to local customer license |
Access to VM templates | Up to 50 templates |
Access to a self-service Cloud Portal or a public Cloud Provider (e.g., AWS) | Yes (e.g., https://gtac-cloud.de.hca.siemens.com/cloud/org/customer_name) |
Availability | Up to 24x7 |
Support (Monday-Friday) | 8-17 GMT+1 |
Access Siemens Support Center
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:
- Find the latest available product downloads
- Search knowledgebase articles
- View current videos
- Access on-demand training
- Join a community of experts
- Access our Account Center
- Open new cases
- View the status of support cases
