Smart Expert Partner value

Nguyen Huu Phuoc, chief executive officer, SDE Company, entered the company in the Siemens Digital Industries Software Smart Expert Partner program to meet the market demand for specialized experts. The process to become a smart expert partner helped secure dedicated support to better deliver technical services to SDE Company customers.

“The Smart Expert partner program helps us support customers to reduce their produc-tion time and costs and further improve their product quality,” says Nguyen. “Siemens always provides exceptional service training to our team, especially technical services training that we need to meet our custom-ers’ diverse requirements.”

Exceptional support

Siemens Digital Industries Software provides the SDE Company with support for their sales, marketing and technical teams. They also assist in training the presales staff to identify and provide the best solutions to customers based on the customer’s requirements.

“Siemens helps us execute campaigns and events to generate demand in the market,” says Nguyen. “With Siemens’ support, we are also introduced to other Siemens partners who provide totally integrated automation portal, product lifecycle management and manufacturing execution system solutions to create the best integration solution for the customer.

“With Siemens’ dedicated support, we can now deliver professional technical services to our customers.

Customer success case

One of SDE Company’s greatest customer successes is with Khoi Viet Company (KHOIVIET) in Ho Chi Minh City, Vietnam. Before working with SDE Company, KHOIVIET used different computer-aided design (CAD) and computer-aided manufacturing (CAM) software solutions.

This delayed the data transfer process from its CAD systems to its CAM systems for machine designing and molding. SDE Company introduced KHOIVIET to Siemens Digital Industries Software’s NX™ CAM software for its 5-Axis and 3-Axis machines. NX CAM software helped KHOIVIET reduce its programming time and shorten its product delivery time-to-market.

“We are helping customers resolve their business challenges,” says Nguyen. “We under-stand their issues and provide the best solutions to resolve them. Our objective is to make our customers successful. We intend to be the best Siemens partner providing digital enterprise solutions in Vietnam.”