A strategic engagement that helps you accelerate the return on your technology investments while you focus on your core competencies.
Cloud Managed Services
Cloud Infrastructure, Solution Support and Monitoring
Across the globe, we offer peace of mind to thousands of customers who trust us to manage their software applications and data with:
- Multiple configurations via Amazon Web Services (AWS) cloud instance
- Hosting a wide variety of Siemens Digital Industries Software products
- Application and infrastructure support
- Software, security, operating system, and database monitoring and patching
What You Get with a Managed Services Engagement
Comprehensive application management includes:
- Solution, infrastructure and environment management
- Operational support
- 24x7 monitoring and support
- System patching and minor application enhancements
- Environment and application security
Our support engineers are ITIL certified and focused on consistently providing outstanding service. Their knowledge of the Cloud infrastructure and your Siemens software is the result of years of experience and industry practice coupled with our continuous investment in training. This provides our customers with:
- One point of contact to ensure problems are handled in a timely and efficient manner, based on contracted SLA
- Phone and email-based technical support for quick investigation and resolution
- Personalized, flexible configuration and support to meet your specific enterprise needs