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Inovação e gerenciamento de programa sincronizado e colaborativo para novos programasExplorar o Setor
Automotivo e Transporte
Integration of mechanical, software and electronic systems technologies for vehicle systemsExplorar o Setor
Produtos de Consumo e Varejo
A inovação de produtos através do gerenciamento eficaz de formulações, embalagens e processos de manufatura integradosExplore o Setor
Eletrônicos e Semicondutores
O desenvolvimento de novos produtos aproveita dados para melhorar a qualidade e a lucratividade e reduz custos e tempo de introdução no mercadoExplore o Setor
Energia e Utilidades
Supply chain collaboration in design, construction, maintenance and retirement of mission-critical assetsExplorar o Setor
Construction, mining, and agricultural heavy equipment manufacturers striving for superior performanceExplore Industry
Máquinas Industriais e Equipamento Pesado
Integration of manufacturing process planning with design and engineering for today’s machine complexityExplorar o Setor
Insurance & Financial
Visibility, compliance and accountability for insurance and financial industriesExplore Industry
Inovação na construção naval para reduzir de maneira sustentável o custo do desenvolvimento de frotas futurasExplore o Setor
Media & Telecommunications
Siemens PLM Software, a leader in media and telecommunications software, delivers digital solutions for cutting-edge technology supporting complex products in a rapidly changing market.Explore Industry
Dispositivos Médicos e Farmacêuticos
“Inovação de produtos personalizados" através da digitalização para atender a demandas do mercado e reduzir custosExplore o Setor
Faster time to market, fewer errors for Software DevelopmentExplore Industry
Small & Medium Business
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Siemens Digital Industries Software Complaint Management
Complaint management software provides a critical function within a quality management system (QMS): it enables manufacturers to handle complaints in a timely manner, involving suppliers when appropriate. Complaint management software also provides feedback of product-in-use data to the manufacturer’s and/or supplier’s design, planning and process engineering teams to enable continuous improvement.
The use of a QMS concern and complaint management (CCM) software module enables the manufacturer’s complaint acquisition, analysis and evaluation processes. Resulting evaluations and vulnerability analyses are of great significance to the further development of products and processes.
Concern and complaint management software also allows manufacturers to optimize and align supply chain procedures with their integrated processes. CCM software encompasses cross-company/supplier communication as well as internal problem-solving processes, enabling continuous improvement.
Complaint management includes the capabilities for acquiring all relevant external and internal complaint data. A wide range of analysis functions enables the rapid and efficient identification of weaknesses and the prompt initiation of counter measures. Integrated, comprehensive evaluation and analysis tools support continuous, sustainable quality and productivity improvements.
A concern and complaint management solution features real-time, efficient communication. Complaint workflows in complaint management software allow manufacturers to activate immediate actions that send information (required for stock level investigations/stocktaking and defect analysis) to designated company departments.
Complaint analysis in CCM software can be handled in accordance with quality procedures such as 8D [link to glossary page], including initiation of various actions, cause analyses and efficiency confirmations. Defect cause analysis is complemented by quality management functionality that supports the Ishikawa method (cause/effect) and the 5Whys problem-solving methodology.
If the manufacturer determines that a supplier is the cause of complaints, the manufacturer can automatically generate a supplier complaint using CCM software.
Complaint management software supports efficient communication among stakeholders, with portals and interfaces to include:
A CCM web portal enables the acquisition of external complaints, such as those from end customers; the handling of internal/external response measures; and document exchange supporting defect descriptions.
Concern and complaint management software benefits manufacturers by providing a structured complaint handling procedure with detailed documentation, as well as track and trace capabilities, allowing them to achieve significant time and cost savings.