Deliver comprehensive equipment service documentation
Making sure equipment service execution teams are always equipped with accurate and complete equipment service information is becoming increasingly challenging in heavy equipment because of digitalization and customization. It cannot be achieved without thorough knowledge about every individual machine and the way it was designed and manufactured. With Siemens’ capabilities for heavy equipment service lifecycle management and data analytics, OEMs can leverage their knowledge from product design to orchestrate equipment service and maintenance by delivering accurate and clear information, that is comprehensive and serial number specific. Our tools link and align the creation of all equipment service assets and the service BOM (sBOM) to the existing design definition, thereby ensuring that for every manufactured machine, all those equipment service assets are complete, representing the right configuration with the right parts.
Keep track of the complete equipment service and maintenance history
Equipment service and maintenance are no longer merely about repairing or replacing worn or defective components. Today’s equipment gets continuously upgraded during its entire useful life, for example for software updates, or in the context of retrofitting machines to tune them into digital applications. To protect their brand, and on some occasions even to avoid litigation, OEMs must guarantee continued quality and compliance for all machines in the field, as maintained. With the Siemens solutions for equipment service lifecycle management and analytics, OEMs can ensure the various BOM descriptions register the entire evolution and history of every machine in the field. This will help them continuously validate fielded configurations for compatibility and compliance, as well as ensure that equipment service execution can always happen based on full understanding of the as-maintained configuration.
Become a successful equipment service partner
To become successful solution partners, OEMs must maximize equipment service efficiency. Where traditional service providers typically have more execution experience, a better network, and dedicated processes in place, the OEM can add value by having design improve equipment service, and vice versa. With Siemens solutions for equipment service lifecycle management and data analytics, OEMs can keep their machines closely linked to design and engineering throughout their entire product lifecycle using an end-to-end digital thread. This allows them to feed data that is collected in the field and during equipment service back to product engineering, where it can be used for forward planning, or to improve future machines for serviceability. In this way, OEMs can build equipment service intelligence and use it to continuously improve machine performance and to better tune equipment service into the actual need.