새로운 프로그램을 위한 혁신적이며, 협업이 가능한 동기화된 프로그램 관리
항공 우주 및 방위
새로운 프로그램을 위한 혁신적이며, 협업이 가능한 동기화된 프로그램 관리산업 자세히 보기
자동차 및 운송
Integration of mechanical, software and electronic systems technologies for vehicle systems산업 자세히 보기
소비재 및 소매업
통합된 포뮬레이션, 패키징 및 제조 프로세스의 효율적인 관리를 통한 제품 혁신산업 자세히 보기
전자 기기 및 반도체
신제품 개발 시 데이터를 활용하여 품질과 수익성을 개선하고 시장 출시 기간을 단축하며 비용 절감산업 자세히 보기
에너지 및 공공 시설
Supply chain collaboration in design, construction, maintenance and retirement of mission-critical assets산업 자세히 보기
Construction, mining, and agricultural heavy equipment manufacturers striving for superior performanceExplore Industry
산업용 기계 및 중장비
Integration of manufacturing process planning with design and engineering for today’s machine complexity산업 자세히 보기
Insurance & Financial
Visibility, compliance and accountability for insurance and financial industriesExplore Industry
조선 및 해양
미래형 선박(future fleet) 개발 비용의 지속적인 절감을 위한 조선분야의 혁신산업 자세히 보기
Media & Telecommunications
Siemens PLM Software, a leader in media and telecommunications software, delivers digital solutions for cutting-edge technology supporting complex products in a rapidly changing market.Explore Industry
의료 기기 및 제약
시장 요구사항의 충족과 비용 절감을 위해 디지털화를 통한 "개인 맞춤형 제품 혁신"산업 살펴보기
Faster time to market, fewer errors for Software DevelopmentExplore Industry
Small & Medium Business
Remove barriers and grow while maintaining your bottom line. We’re democratizing the most robust digital twins for your small and medium businesses.Explore Industry
Siemens Digital Industries Software Complaint Management
Complaint management software provides a critical function within a quality management system (QMS): it enables manufacturers to handle complaints in a timely manner, involving suppliers when appropriate. Complaint management software also provides feedback of product-in-use data to the manufacturer’s and/or supplier’s design, planning and process engineering teams to enable continuous improvement.
The use of a QMS concern and complaint management (CCM) software module enables the manufacturer’s complaint acquisition, analysis and evaluation processes. Resulting evaluations and vulnerability analyses are of great significance to the further development of products and processes.
Concern and complaint management software also allows manufacturers to optimize and align supply chain procedures with their integrated processes. CCM software encompasses cross-company/supplier communication as well as internal problem-solving processes, enabling continuous improvement.
Complaint management includes the capabilities for acquiring all relevant external and internal complaint data. A wide range of analysis functions enables the rapid and efficient identification of weaknesses and the prompt initiation of counter measures. Integrated, comprehensive evaluation and analysis tools support continuous, sustainable quality and productivity improvements.
A concern and complaint management solution features real-time, efficient communication. Complaint workflows in complaint management software allow manufacturers to activate immediate actions that send information (required for stock level investigations/stocktaking and defect analysis) to designated company departments.
Complaint analysis in CCM software can be handled in accordance with quality procedures such as 8D [link to glossary page], including initiation of various actions, cause analyses and efficiency confirmations. Defect cause analysis is complemented by quality management functionality that supports the Ishikawa method (cause/effect) and the 5Whys problem-solving methodology.
If the manufacturer determines that a supplier is the cause of complaints, the manufacturer can automatically generate a supplier complaint using CCM software.
Complaint management software supports efficient communication among stakeholders, with portals and interfaces to include:
A CCM web portal enables the acquisition of external complaints, such as those from end customers; the handling of internal/external response measures; and document exchange supporting defect descriptions.
Concern and complaint management software benefits manufacturers by providing a structured complaint handling procedure with detailed documentation, as well as track and trace capabilities, allowing them to achieve significant time and cost savings.