Providing service engineering support is growing in strategic importance as complex, long-life products are at the very core of the medical device industry. Service engineering provides increasing and stabilizing revenue and profit streams while at the same time helping to secure customer loyalty.
This business approach requires the utmost understanding of product performance and planning for service during every phase of the product lifecycle. Asset knowledge management and parts usage are also critical elements supporting efficient service operations.
Our service engineering and support solution enables service oriented roles to examine products for serviceability and how to best establish the requirements for complex medical devices and how to accomplish the corresponding servicing documentation.
