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Support Services

Maintenance, Enhancements & Technical Support

  • Technical support from highly experienced Siemens PLM Software support engineers
  • Expertise you can trust to help solve the most complex challenges
  • 24/7 knowledgebase access, authored by qualified Siemens PLM Software engineers

Support Services

Maintenance, Enhancements & Technical Support

  • Technical support from highly experienced Siemens PLM Software support engineers
  • Expertise you can trust to help solve the most complex challenges
  • 24/7 knowledgebase access, authored by qualified Siemens PLM Software engineers

Technical Support

Siemens PLM Software takes great pride in its technical support. Across the globe, we offer peace of mind to thousands of customers who trust us to protect their investment in Siemens PLM Software solutions.

A maintenance contract is an essential investment in helping to deliver success. It keeps your team productive, ensures you are current with the latest version of PLM software and helps solve problems.

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What You Get with Your Maintenance Contract


Major software releases with new features and functions

You get the latest enhancements and tools that best manage the product lifecycle. Major releases include significant new features and can include changes in data architecture to take advantage of new technology.



Point releases of software

Point releases are available as needed between major software releases and provide enhancements to existing and new features. Point releases do not include changes in data architecture.

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Technical support how and when it’s needed

Our support engineers have exceptional capabilities in analyzing problems and providing solutions. Their Siemens PLM software knowledge is the result of years of experience and industry practice coupled with our continuous investment in training.

  • With anytime, anywhere access, you can search the online knowledgebase, troubleshoot technical issues, download software and licenses, access documentation, and manage your support cases
  • We provide phone-based technical support to understand, investigate and resolve problems quickly
  • Channel partners extend our support network to ensure the highest quality support delivered to all our customers
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