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Service Engineering & Support

Heavy Equipment OEM’s are under increasing pressure to drive more cost savings and efficiency gains. Our Service Engineering and Support solution for the Heavy Equipment Industry lets you utilize existing product knowledge from design and simulation, while incorporating the experiences and requirements from the field to determine service requirements, service plans and service instructions, that need to be  developed, validated, and documented prior to the delivery of your product.

Heavy Equipment OEM’s are under increasing pressure to drive more cost savings and efficiency gains. Our Service Engineering and Support solution for the Heavy Equipment Industry lets you utilize existing product knowledge from design and simulation, while incorporating the experiences and requirements from the field to determine service requirements, service plans and service instructions, that need to be  developed, validated, and documented prior to the delivery of your product.

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As product complexity and customization become the new norm for heavy equipment customers, manufacturers face additional challenges of how to deliver technology upgrades to keep machines current and operational in the field while continuing to drive cost savings increase efficiency through all their manufacturing stages, including service and support.

Product as a platform for service is a business model growing in strategic importance to heavy Equipment OEMs who provide complex, long-life products to the market. It provides the chance for increasing and stabilizing revenue and profit streams while securing customer loyalty. This service model business approach requires a greater understanding of product performance and planning for service during product development, asset and service knowledge management, and usage to support efficient equipment service operations.

Our Service Engineering and Support solution for the Heavy Equipment Industry lets you effectively plan your service model and incorporate it back into your product design, for reliability, accessibility, and maintainability. This solution also enables service-oriented roles to examine your product for serviceability and to plan out the service requirements for both products and documents.

Funcionalidades de la solución

Explore the key areas of this solution.

Automate & Streamline Assembly Manufacturing

Take advantage of human simulation and ergonomics using the 3D model to optimize assembly and service processes, determine human assistance devices and refine service bay and material logistics.

Collaboration for Lifecycle Management

Conecte personas y procesos, más allá de los silos funcionales, con un entramado digital para la gestión del ciclo de vida del producto, de modo que todo el mundo pueda tomar las mejores decisiones sobre el producto.

Configure & Repurpose Dynamic Documents

Create parts catalogs for serial specific machines that visually identify the typical service spare requirements for customer asset managers to insure service technicians have parts on hand and can readily identify the repair process.

Create More Effective Service Plans

Develop detailed equipment maintenance plans that form the basis for proactive service operations using preventive-, conditional- and reliability based service models.

Digital Mockup

Create a full 3D representation of the entire machine to provide a rich interactive experience of the digital twin to interrogate and isolate the service effort in the context of the whole machine.

Document Management & Publishing

Author and publish structured (XML) document content and documentation based on product source knowledge to diverse media, language, and uses to support service technician in diagnosing and repairing customer machinery.

Generate the As-Built BOM of Physical Assets

Generate, manage and share the as-built bill of material (BOM) of your physical assets for product verification, and for documentation of deviations, warranty claims and compliance.

Maximize Service Knowledge & Requirements Management

Ensure local heavy equipment regulatory compliances for safety and environmental compliance are met and tightly integrate with service operations with product engineering.

Provide for Service Operations in Your Process Plans

Define the equipment service process and alignment of service tools including the definition of the inspection space.

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