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In-service Data Management

In-service Data Management

Our In-service Data Management solution for the heavy equipment industry allows customers to manage the entire lifecycle of product configuration from concept to variants, from designed to manufacture and service. This is accomplished by integrating both the service knowledge of the heavy equipment assets based on the configuration of products and each physical product unit as well as the planning and execution management that enables efficient service operations.

Our In-service Data Management solution for the heavy equipment industry allows customers to manage the entire lifecycle of product configuration from concept to variants, from designed to manufacture and service. This is accomplished by integrating both the service knowledge of the heavy equipment assets based on the configuration of products and each physical product unit as well as the planning and execution management that enables efficient service operations.

In-service Data Management

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Heavy equipment customers are facing the challenges of managing their fleets in round-the-clock operations and addressing the increased proliferation of sophisticated, integrated control systems that can automate and coordinate autonomous machine operations. They need not only proactive service to minimize downtime, but also access to machine upgrades to leverage advanced machine control operating capabilities to drive down labor and equipment damage from operator fatigue.

To achieve efficient service operations, service providers must leverage knowledge of the physical product configuration, status, and related service procedures. Our solution for the heavy equipment industry provides for the creation of a Service BOM (SBOM) with related life characteristic status, the applicability of parts, allowable variants of the product, and all service procedure information to allow lean service planning and work tasking. We also manage the configuration and service history of assets. These capabilities enable service operations to properly plan and respond to service needs to improve costs, quality, and first time fix rates, reduce downtime, and improve the reliability of assets.

In-service Data Management

Funcionalidades de la solución

Explore the key areas of this solution.

Bill of Materials Management

Manage a single multidisciplinary BOM for your highly configured heavy equipment, from machine concept through end of life, while maintaining full change control and revision history.

Business Intelligence & Reporting Tools

Analyze service and product data to establish trends in performance of both through dashboards and reports to help with feedback and measure and analyze key performance metrics to drive processes throughout the product lifecycle.

Change Management

Effectively manage complex, configured machinery platforms, to insure all modules remain current to the product line and supporting legacy machines in the field.

Digital Mockup

Create a full 3D representation of the entire machine to provide a rich interactive experience of the digital twin to interrogate and isolate the service effort in the context of the whole machine.

Digital Workflow Management

Capture, organize and access heavy equipment information within the context of its configuration to rapidly and accurately improve service planning and execution activities along with ongoing requirements and compliance constraints.

Document Management & Publishing

Author and publish structured (XML) document content and documentation based on product source knowledge to diverse media, language, and uses to support service technician in diagnosing and repairing customer machinery.

Issue Management & CAPA

Capture tracking issues and warranty campaigns with product engineering and production planning simulation and validation toolsets to be more proactive in preventing non-conformances and creating high-quality machines.

Materials Data & Lifecycle Management

Leverage proprietary material-driven product design by managing the lifecycle of all the required materials to create an advantage in innovative, sustainable products and enable material-driven product design.

Product Requirements Engineering

Reduce the manual effort and cost of tracking any PLM process including retrofit and rework operation by automating the flow of the correct information to the correct roles and individuals, reducing processing time for service.

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