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Cancellation Policy

Cancellation by Siemens PLM Software

Siemens PLM Software reserves the right to reschedule or cancel any scheduled center-based training class upon ten business days’ notice to confirmed registrants (or upon five business days’ notice for LIVE! Online training classes). Registrants may then enroll in the next available offering of the course, or cancel the registration. In the event of cancellation by Siemens PLM Software, any payment made for the cancelled class will be refunded. The client understands and agrees that Siemens PLM Software shall not, in any way, be held responsible for any costs, including loss of airfare or other transportation costs, hotel expenses or other damages, which the client may suffer in the event that Siemens PLM Software cancels or reschedules a class.

To maximize the effectiveness of our training sessions, Siemens PLM Software limits the number of attendees per class.

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Cancellation by registered student

Registrants who have been confirmed for specific training sessions may reschedule or cancel reservations without penalty up to ten business days before the scheduled class start date either by phone or by written notification. Substitutions may be made at any time — please notify of enrollment changes in advance of the class start date.

Individuals who cancel a confirmed enrollment less than ten business days before the class and fail to provide a qualified replacement to fill the enrollment will be billed for 30 percent of the full tuition fee (list price). Note for classes designated as "Guaranteed to Hold", if a student withdraws from a guaranteed class less than ten business days prior to class start date a 100% cancellation fee will be imposed.

Individuals who cancel a confirmed enrollment less than five business days before the class and fail to provide a qualified replacement to fill the enrollment will be billed for 100 percent of the full tuition fee (list price). Those who fail to appear for training as scheduled will be billed for 100 percent of the full tuition fee (list price).

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Client-site training cancellation policy

Cancellation or rescheduling of client-site training less than ten business days before the scheduled start date will be subject to a cancellation fee of 100 percent of the contracted fee.

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Guaranteed to Hold Policy

At Siemens PLM Software we understand that enrolling in a training course is a significant commitment and having it cancelled or postponed due to low student enrollments can be discouraging. As customer satisfaction is our highest priority, we have made the commitment to our customers NOT to cancel specially designated training center classes even if there are a low number of students enrolled.

With our new guarantee, students and companies can save on travel costs by booking travel in advance and not being subject to travel cancellation fees due to the class being cancelled. Companies will also be able to plan more effectively, helping to meet learning and project milestones without the fear of delays.

Guidelines:

  • Siemens PLM Software may offer classes designated as “Guaranteed to Hold” that appear on our Siemens PLM training center schedule. Siemens PLM will deliver all guaranteed training classes regardless of the number of paid student registrations.
  • This guarantee does not cover class cancellations due to unforeseen circumstances when a class becomes inadvisable, impractical, illegal, or impossible to perform. If Siemens PLM is forced to change the schedule, we will reschedule the class to run within a reasonable period of time.
  • If a student withdraws from a guaranteed class less than ten business days prior to class start date a 100% cancellation fee will be imposed. Substitution of a class attendee is permitted (without penalty) up to the first day of scheduled training.
  • Siemens PLM reserves the right to remove a class from the “Guaranteed to Hold” list within 10 business days from the course start date if there are no student registrations.
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