Improve Aftermarket Operations with Service Lifecycle Management
The winner of the unplanned downtime race will capture more market share, increase product sales, improve customer retention and brand recognition. Inaccurate asset configuration information delays response times and first-time-fix rates, thereby increasing cost, lowering profitability and customer satisfaction. These are common issues that prevent manufacturers from expanding their service offerings especially as demand for more complex products increase.
Additional benefits include:
- Compliance with full traceability of asset configurations
- Improved product quality and serviceability
- Reduced inventory cost
Join us on March 3rd as we discuss how achieving zero unplanned downtime requires integrating service lifecycle processes across engineering and manufacturing operations.
Meet the speakers
Tom Hoffman
Director of Business Development
Tom Hoffman is Director of Business Development for the Digital Enterprise and Portfolio Development Executive for Manufacturing Engineering for Siemens Digital Industries Software and has been with the company for the past 19 years supporting Digital Manufacturing software application development, marketing and sales. Prior to Siemens, he served as Senior Manufacturing Engineering at General Motors Corporation responsible for math based applications utilized in the development of Body-in-White manufacturing systems. Over the last 40 years he has been involved in software based manufacturing applications as a user in the development of engineering systems and tools with practical implementation in both Automotive and Aerospace.
Olav Hjermann
PLM Architect and Solution Manager
Olav Hjermann has 30+ years of experience with PLM and ERP solutions in industry, spending the last 12 years working as PLM Architect and Solution Manager at OneSubsea Processing. Ӧlav holds a degree in Information Science from the University of Bergen, in Norway.