Innovation and collaborative, synchronized program management for new programs
Aerospace & Defense
Innovation and collaborative, synchronized program management for new programsExplore Industry
Automotive & Transportation
Integration of mechanical, software and electronic systems technologies for vehicle systemsExplore Industry
Consumer Products & Retail
Product innovation through effective management of integrated formulations, packaging and manufacturing processesExplore Industry
Electronics & Semiconductors
New product development leverages data to improve quality and profitability and reduce time-to-market and costsExplore Industry
Energy & Utilities
Supply chain collaboration in design, construction, maintenance and retirement of mission-critical assetsExplore Industry
Construction, mining, and agricultural heavy equipment manufacturers striving for superior performanceExplore Industry
Integration of manufacturing process planning with design and engineering for today’s machine complexityExplore Industry
Insurance & Financial
Visibility, compliance and accountability for insurance and financial industriesExplore Industry
Shipbuilding innovation to sustainably reduce the cost of developing future fleetsExplore Industry
Media & Telecommunications
Siemens PLM Software, a leader in media and telecommunications software, delivers digital solutions for cutting-edge technology supporting complex products in a rapidly changing market.Explore Industry
Medical Devices & Pharmaceuticals
“Personalized product innovation” through digitalization to meet market demands and reduce costsExplore Industry
Faster time to market, fewer errors for Software DevelopmentExplore Industry
Small & Medium Business
Remove barriers and grow while maintaining your bottom line. We’re democratizing the most robust digital twins for your small and medium businesses.Explore Industry
Siemens Digital Industries Software Complaint Management
Complaint management software provides a critical function within a quality management system (QMS): it enables manufacturers to handle complaints in a timely manner, involving suppliers when appropriate. Complaint management software also provides feedback of product-in-use data to the manufacturer’s and/or supplier’s design, planning and process engineering teams to enable continuous improvement.
The use of a QMS concern and complaint management (CCM) software module enables the manufacturer’s complaint acquisition, analysis and evaluation processes. Resulting evaluations and vulnerability analyses are of great significance to the further development of products and processes.
Concern and complaint management software also allows manufacturers to optimize and align supply chain procedures with their integrated processes. CCM software encompasses cross-company/supplier communication as well as internal problem-solving processes, enabling continuous improvement.
Complaint management includes the capabilities for acquiring all relevant external and internal complaint data. A wide range of analysis functions enables the rapid and efficient identification of weaknesses and the prompt initiation of counter measures. Integrated, comprehensive evaluation and analysis tools support continuous, sustainable quality and productivity improvements.
A concern and complaint management solution features real-time, efficient communication. Complaint workflows in complaint management software allow manufacturers to activate immediate actions that send information (required for stock level investigations/stocktaking and defect analysis) to designated company departments.
Complaint analysis in CCM software can be handled in accordance with quality procedures such as 8D [link to glossary page], including initiation of various actions, cause analyses and efficiency confirmations. Defect cause analysis is complemented by quality management functionality that supports the Ishikawa method (cause/effect) and the 5Whys problem-solving methodology.
If the manufacturer determines that a supplier is the cause of complaints, the manufacturer can automatically generate a supplier complaint using CCM software.
Complaint management software supports efficient communication among stakeholders, with portals and interfaces to include:
A CCM web portal enables the acquisition of external complaints, such as those from end customers; the handling of internal/external response measures; and document exchange supporting defect descriptions.
Concern and complaint management software benefits manufacturers by providing a structured complaint handling procedure with detailed documentation, as well as track and trace capabilities, allowing them to achieve significant time and cost savings.