Skip to Content

Keep in Touch

MAXIMIZE THE VALUE OF YOUR SOFTWARE INVESTMENT AND STAY ON THE ROAD TO SUCCESS

You want to deliver the best products to your customers, and have invested in Siemens solutions to achieve this goal. We want to help you succeed by joining you on your journey and keeping you informed about the resources that are available to you as part of your maintenance agreement.

Keep in Touch

MAXIMIZE THE VALUE OF YOUR SOFTWARE INVESTMENT AND STAY ON THE ROAD TO SUCCESS

You want to deliver the best products to your customers, and have invested in Siemens solutions to achieve this goal. We want to help you succeed by joining you on your journey and keeping you informed about the resources that are available to you as part of your maintenance agreement.

Maximize Your Investment and Success

Software maintenance, enhancements and support are essential for your successful utilization of Siemens solutions. Your continuous maintenance entitles you to key components that ensure the effective use of your software. These components include:

Major releases of software with new features, functions, and software corrections

New releases provide the latest and most productive tools and technology to improve the product development process. Every major release includes significant new features and corrections for software errors found in earlier releases. Major releases can include significant changes in data architecture to take advantage of new technology.

Point releases of software with software corrections and limited new features

Point releases, made available as needed between major releases, provide the customer with timely corrections for software bugs, enhancements to existing features, and sometimes new features.

Prompt and effective telephone-based technical support

The calls are routed directly to technical support engineers who have the knowledge and skills to understand, investigate, and resolve problems quickly. Phone-based support includes problem escalation, management visibility and the input process for reporting software errors and enhancement requests.

Web-based technical support

Our customer support web pages provide instant access to problem reporting, a symptom/solution database for FAQs, tips, techniques, and software error listings. They also enable our customers to track progress on open issues, download and upload files, participate in news groups and access certification information about software and hardware configurations.

Support Plans and Premium Support Services

If you need more choice or have specific support needs for your team, Siemens provide a range of Support Plans and Premium Support Services:


Premier Support Plans offer additional value and services on top of our standard support plan.

Benefits include access to the Siemens support cloud, 24/5 and 24/7 product support and enhanced go-live support. For more information check out the Support Plans Fact Sheet below.


If you need dedicated support or are managing complex support activities across multiple sites and locations, our Premium Support Services can help.

A dedicated support engineer (DSE) can help prevent and where necessary accelerate the technical resolution of incidents, a customer success manager (CSM) is your dedicated point of contact to ensure that support delivers for your team, when and where you need it most. For more information check out the Premium Support Services Fact Sheet below.

If you need more choice or have specific support needs for your team, Siemens provide a range of Support Plans and Premium Support Services:


Premier Support Plans offer additional value and services on top of our standard support plan.

Benefits include access to the Siemens support cloud, 24/5 and 24/7 product support and enhanced go-live support. For more information check out the Support Plans Fact Sheet below.


If you need dedicated support or are managing complex support activities across multiple sites and locations, our Premium Support Services can help.

A dedicated support engineer (DSE) can help prevent and where necessary accelerate the technical resolution of incidents, a customer success manager (CSM) is your dedicated point of contact to ensure that support delivers for your team, when and where you need it most. For more information check out the Premium Support Services Fact Sheet below.