Privacy Shield Framework


Siemens Industry Software Inc.,
5800 Granite Parkway, Suite 600, Plano, Texas 75024

(hereinafter “we”, “us” or “our”)

December 2020

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We comply with the EU-U.S. Privacy Shield Framework, including the Supplemental Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area (EEA) and the United Kingdom to the United States (collectively the “Privacy Shield Principles”).

We have certified to the Department of Commerce that that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

After the judgement of the Court of Justice of the EU Case c311/18, we no longer rely on the EU-U.S. Privacy Shield Framework as a legal basis for transfers of personal data. The European Commission has approved the use of model contract clauses and other legal mechanisms as a means of ensuring adequate protection when transferring data outside of the EEA.

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1. Applicability

The contents of this notice are only applicable to you if your personal information has been transferred to our locations in the United States from either the EEA or the United Kingdom.

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2. Inquiries and complaints

In case you have inquiries and complaints relating to our collection and use of your personal data and our compliance with the Privacy Shield Principles, please reach out to We will generally respond within 30 days. If you have an unresolved data privacy concern and you believe that we have not addressed this sufficiently, you may also reach out to our U.S.-based independent third party dispute resolution provider (free of charge) at You may also, in absence of a resolution by us and our independent third-party dispute resolution provider, seek to engage in binding arbitration through the Privacy Shield Panel.

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3. Third parties who may receive personal data

We may transfer personal data that we received under Privacy Shield to third parties as further described in Section 4 of the Privacy Notice. We maintain contracts that restrict third parties to whom we disclose such personal data and their access, use and disclosure of personal data in compliance with our Privacy Shield obligations, including the onward transfer provisions. We remain liable if such third parties fail to meet those obligations, and we are responsible for the event giving rise to damage, unless we can prove that we are not responsible for such event.

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4. Your rights to access

You have the right to access personal information that is covered by this Notice, and you have the right to correct, amend, or delete such personal data if you can demonstrate that it is inaccurate, or has been processed in violation of the Privacy Shield Principles, except where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated.

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5. U.S. Federal Trade Commission enforcement

Our commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

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6. Compelled disclosure

We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

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7. Global Privacy Notice

For further information in connection with our in-scope business operations, purpose of the collected and used personal data, types/categories of such personal data, the type or identity of third parties to which we disclose personal information, and the purposes please see our Privacy Notice.

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