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Service Engineering & Support

Service Engineering & Support

Providing service engineering support is growing in strategic importance as complex, long-life products are at the very core of the medical device industry. Service engineering provides increasing and stabilizing revenue and profit streams while at the same time helping to secure customer loyalty.

This business approach requires the utmost understanding of product performance and planning for service during every phase of the product lifecycle. Asset knowledge management and parts usage are also critical elements supporting efficient service operations.

Our service engineering and support solution enables service oriented roles to examine products for serviceability and how to best establish the requirements for complex medical devices and how to accomplish the corresponding servicing documentation.

Providing service engineering support is growing in strategic importance as complex, long-life products are at the very core of the medical device industry. Service engineering provides increasing and stabilizing revenue and profit streams while at the same time helping to secure customer loyalty.

This business approach requires the utmost understanding of product performance and planning for service during every phase of the product lifecycle. Asset knowledge management and parts usage are also critical elements supporting efficient service operations.

Our service engineering and support solution enables service oriented roles to examine products for serviceability and how to best establish the requirements for complex medical devices and how to accomplish the corresponding servicing documentation.

Service Engineering & Support

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Service planning is based on allowable product configurations, comprehensive analysis, and simulation of both product and service. Utilizing product knowledge from design and simulation to determine service requirements, including service plan instructions, can be developed, validated, and documented prior to physical delivery of any medical device.

For these reasons, service and support must be thoroughly planned in order to be fully effective.  In addition, the element of servicing should also be incorporated into product design for reliability, accessibility, and optimal maintenance.

Our support solutions provide every element necessary to create, enact, and execute a successful engineering service program at your medical device organization.

Service Engineering & Support

Solution Capabilities

Explore the key areas of this solution.

Advanced Authoring & Technical Publishing

Create specifications, analysis reports, illustrations, test results, and technical publications that are aligned with product changes to reduce the time and cost of device development, while improving document accuracy and effectiveness.

As-Built BOM Management

Generate, manage, and share the as-built bill of material (BOM) of your physical assets for product verification, documentation of deviations, warranty claims, and compliance management at your medical device company.

Collaboration for Lifecycle Management

Connect people and processes, beyond functional silos, with a digital thread for product lifecycle management, so everyone can make the best product decisions.

Document & Content Management

Accurately configure your medical device documents by classification, effectiveness, and product option variants.  These options provide more reuse and consistency in content, while delivering product-specific records.

In-Service BOM Management

Record the in-service bill of material (BOM) of your physical assets from inception through ongoing maintenance to end-of-life for device verification, documentation of deviations, warranty claims, compliance management, and retirement.

Service Planning

Create effective service plans for more profitable service operations by providing detailed information to track and understand asset health at your med-tech firm.  Maintain technician preparedness to perform reactive, proactive, and upgrade service activities.

Service Process Design & Management

Maximize service knowledge management, create effective service plans, optimize  scheduling visibility, and empower service technicians with up-to-date work instructions at your medical device company.

Service Requirements Management

Maximize service knowledge and requirements with one data source.  Perform service activities with a complete understanding of asset configurations, including an as-built bill of materials record and service history.

Service Simulation & Validation

Plan, optimize, and validate assembly operations at your medical device organization before production ever begins.  Take control of your processes, beginning with planning, then to detailed engineering, and finally through to shop floor execution.

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