Service Lifecycle & Analytics

Man looking at digital machine performance KPI’s

Driven by thin product margins, aging fleets of factory assets, and fast-changing customer choices, companies are creating a comprehensive digital twin to optimize products and processes. Our Service Lifecycle and Analytics solution allows service engineers to leverage IoT to collect information from the machinery in the field to track the field service requirements, resolve field issues and bring in field information to the design, test, and manufacturing process to ensure continued improvements in the product lifecycle.

Driven by thin product margins, aging fleets of factory assets, and fast-changing customer choices, companies are creating a comprehensive digital twin to optimize products and processes. Our Service Lifecycle and Analytics solution allows service engineers to leverage IoT to collect information from the machinery in the field to track the field service requirements, resolve field issues and bring in field information to the design, test, and manufacturing process to ensure continued improvements in the product lifecycle.

Bottling machine assembly line with digital machine image added

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Machine builders that have not digitalized their entire design and manufacturing processes will continue to have challenges delivering individualized training, service, and maintenance content. Most companies that build machinery recognize service revenue is critical to their survival. It can provide higher margins than the equipment and can generate upwards of 5 to 10 percent of overall revenue. This can all be achieved by leveraging analytics on demand, implementing a traceable digital twin, and reinventing the service and operations approach.

Analytics on Demand

Improving the analytics infrastructure provides opportunities for improving machines and the services that support them. Analytics on demand helps you understand the condition and operating behavior of either individual machines or entire fleets of machines in production in the field.

Traceable Digital Twin

From machine inception through complete service life providing a connected, accurate, and traceable digital twin allows you to track changes through servicing and upgrades, and provides immersive digital support material needed to build, commission, and maintain machines.

Re-invent Service and Operations

Low code development tools allow you to re-invent your service and operations strategy by automating service functions to support lower total cost of machine ownership with proactive warranty operations and asset management maintenance.

Bottling machine assembly line with digital machine image added

Solution Capabilities

Automation Engineering & Commissioning

Machine manufacturers are looking for increased speed to market to help gain a competitive advantage in today’s highly competitive global manufacturing environment. Our Automation Engineering and Commissioning solution allows manufacturers to significantly shorten the commissioning time of machine tools and identify faults at the earliest possible time by connecting the digital twin or the virtual machine model with the real control system to enable validation of the overall system by testing machine designs under real-world conditions.

Business Intelligence & Reporting Tools

Visibility into the cumulative knowledge of product development is critical to making smart business decisions. It takes a single source of reporting and analytics information to deliver the insight necessary for you to fully know your product. Natural language self-service reporting helps you efficiently create new analytics and out-of-the-box reports help you quickly gain an understanding of your products and processes.

Document Authoring Tool Integrations

With Teamcenter, you can reduce the manual effort of document production. You can create documents that are managed in Teamcenter using familiar Microsoft Office and Adobe authoring tools. You can create documents with consistent content, insert content by relating documents to product structures, and sign and release documents as they are approved. You can retain documents in Teamcenter for specific product configurations and revisions, so they can be re-used and referenced for future product development.

Environmental Compliance & Product Sustainability

Stay compliant and address your sustainability needs with material and substance management, automated supplier declaration processing, environmental compliance grading and reporting, and a PLM framework product for sustainability.

In-service Data Management

In-service Data Management solution for the Industrial machinery Industry addresses the need for providing capabilities to manage physical product and related information and processes, specifically, test data management, as-built, and as-maintained (serviced) and perform functions related to servicing those physical products.

IoT and Lifecycle Analytics (Shop Floor)

Our IoT and Lifecycle Analytics Solution for the Industrial Machinery industry can combine diverse data sources and fragment information to help your customer influence design, product innovation and improved performance. From design and development of the machines, through manufacturing, delivery and end customer use, advanced analytics are required every step of the way.

Service Engineering & Support for Industrial Machinery

Service Engineering and Support for the Industrial Machinery Industry lets you utilize existing product knowledge from design and simulation to determine service requirements, service plans, and service instructions, that need to be developed, validated and documented prior to the delivery of your product.

Service Operations for Industrial Machinery

Service Operations for the Industrial Machinery Industry lets you coordinate maintenance activities from previously defined service plans and asset status or from service demands which enable service organizations to generate service work orders, schedule service events, assign service tasks, support service technicians with information and task orders, and track to closure all service work required and performed.

Technical Publishing

The amount of complexity inside Industrial Machinery and Heavy Equipment is growing at a pace never seen before thanks to Industry 4.0, customization and globalization. Bringing your document development and management processes into your PLM environment enables you to address this complexity with a more efficient and accurate development process that avoids the duplication errors and out-of-date information caused by manual, paper based tasks. This solution also enables you to generate more rich 2D and 3D content, making it easier to give end users information in the media they choose.