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In-service Data Management

As machine complexity increases so does the importance of an efficient and accurate configuration management systems of physical products or assets by machine builders in regards to their end customers. Our In-service Data Management solution for the industrial machinery industry addresses the need for providing capabilities to manage physical product and related information and processes, specifically, test data management, as-built, and as-maintained (serviced) and perform functions related to servicing those physical products
As machine complexity increases so does the importance of an efficient and accurate configuration management systems of physical products or assets by machine builders in regards to their end customers. Our In-service Data Management solution for the industrial machinery industry addresses the need for providing capabilities to manage physical product and related information and processes, specifically, test data management, as-built, and as-maintained (serviced) and perform functions related to servicing those physical products
In-service Data Management

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Product as a platform for service is a business model growing in strategic importance to machine builders and OEMs who are providing complex, long life machines to the market. It provides the chance for increasing and stabilizing revenue and profit streams while securing customer loyalty. This service model business approach requires greater understanding of product performance and planning for service during product development and asset and service knowledge management and usage to support efficient service operations. Incorporating service functionality within the PLM environment used for machine development permits closer collaboration that yields better products and better service.
 
Our solution for the industrial machinery industry addresses the need for providing capabilities to manage physical product and related information and processes, specifically, test data management, as-built, and as-maintained (serviced) and perform functions related to servicing those physical machines.  Core PLM functions of security, workflow, change and document management  align to product BOMs and knowledge with physical product structures for enhanced service by managing the physical configuration of products to support test, warranty, recall, and maintenance through part and product status characteristics and history of part removal, installation and inspection. 
In-service Data Management

Solution Capabilities

Explore the key areas of this solution.

Bill of Materials Management

Reduce the manual effort and cost of tracking any PLM process by automating the flow of the correct information to the correct roles and individuals, reducing processing time for service.

Business Intelligence & Reporting

Analyze service and product data to establish trends in performance of both through dashboards and reports to measure and analyze key performance metrics to drive processes throughout the product lifecycle.

Change Management

Eliminate inconsistent and manual processes to effectively manage the change of product through request, analysis, and incorporation and all associated information to the continuous and systematic improvement of your products.

Digital Mockup

Utilize 3D displays of parts and assemblies to enhance machine service understanding to capture issues, define and manage corrective and preventative actions to improve quality and service.

Document Management & Publishing

Manage the authoring, approval, and access of documents associated with machines and machine service to keep your product design and documentation aligned with product changes and improve quality and delivery.

Issue Management & CAPA

Capture complaints, defects, and non-conformances across your entire organization with product engineering and production planning simulation and validation toolsets to be more proactive in preventing non-conformances and creating high-quality machines.

Materials Data & Lifecycle Management

Leverage material-driven product design by managing the lifecycle of all the required materials to create innovative, sustainable products and enable material-driven product design.

Product Requirements Engineering

Support bi-directional collaboration between product engineering and service operations to establish accurate service and performance targets to guide the design, test, and service of machinery.

Workflow Management

Capture, organize, and access machine information within the context of its configuration to rapidly and accurately improve service planning and execution activities along with ongoing requirements and compliance constraints.

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