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Service Operations for Heavy Equipment

Maintenance of complex heavy equipment requires the coordination of maintenance activities needed by manufacturers and equipment owners and users. Our Service Operations solution for the Heavy Equipment Industry lets you work from previously defined service plans and asset status or from service demands which enable service organizations to generate service work orders, schedule service events, assign service tasks, support service technicians with information and task orders, and track to closure all service work required and performed.

Maintenance of complex heavy equipment requires the coordination of maintenance activities needed by manufacturers and equipment owners and users. Our Service Operations solution for the Heavy Equipment Industry lets you work from previously defined service plans and asset status or from service demands which enable service organizations to generate service work orders, schedule service events, assign service tasks, support service technicians with information and task orders, and track to closure all service work required and performed.

Service Operations for Heavy Equipment

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Maintenance of capital equipment is a critical business activity. Technology complexity, resource limitations, regulations, and, above all, equipment uptime and customer satisfaction make Service Operations a significant challenge for manufacturers, asset owners, and those tasked with maintaining the assets and ensuring a high level of productivity

Higher customer expectations and business pressures underscore the need to excel in the delivery of after-sales service as a customer-facing activity that serves a critical role in ensuring customer satisfaction and building customer loyalty. Customers are enforcing these expectations and calling equipment and service providers to task by demanding contractual agreements based on service-level contracts (SLC) and performance-based logistics (PBL).

Our Service Operations Solution incorporates service functionality within the PLM environment used for product development which permits closer collaboration that yields better products and better service with increased durability, life expectancy, and improved service location requirements. The building of a single source or product and service knowledge, service organizations whether internal or external to the OEM, can capitalize on this knowledge to optimally plan, schedule, and executing services on managed assets and maintain service history of those assets to support proactive and reactive service models more efficiently.

Service Operations for Heavy Equipment

Solution Capabilities

Explore the key areas of this solution.

Collaboration for Lifecycle Management

Connect people and processes, beyond functional silos, with a digital thread for product lifecycle management, so everyone can make the best product decisions.

Create More Effective Service Plans

Develop detailed equipment maintenance plans that form the basis for proactive service operations using preventive-, conditional- and reliability based service models.

Environmental Compliance & Product Sustainability

Stay compliant and address your sustainability needs with material and substance management, automated supplier declaration processing, environmental compliance grading and reporting, and a PLM framework product for sustainability.

Gain Insight for Better Service Schedules

Provide creation of equipment work orders from original plans or ad hoc demands as well as visibility into service schedules, on-site and in-facility allowing optimization of resources and service events to improve turnaround time and asset availability.

Improve Execution of Service Operations

Improves fix rates by bringing service information, instructions and task assignments to the technician to execute service tasks accurately.

Maximize Service Knowledge & Requirements Management

Ensure local heavy equipment regulatory compliances for safety and environmental compliance are met and tightly integrate with service operations with product engineering.

Record the In-Service BOM of Physical Assets

Align spare parts assembly to OEM product structure to insure the correct spare parts are provided in parts catalogs and manuals”.  This is the point behind having the spare part structures.

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