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Maintenance of capital equipment is a critical business activity. Technology complexity, resource limitations, regulations, and, above all, equipment uptime and customer satisfaction make Service Operations a significant challenge for manufacturers, asset owners, and those tasked with maintaining the assets and ensuring a high level of productivity
Higher customer expectations and business pressures underscore the need to excel in the delivery of after-sales service as a customer-facing activity that serves a critical role in ensuring customer satisfaction and building customer loyalty. Customers are enforcing these expectations and calling equipment and service providers to task by demanding contractual agreements based on service-level contracts (SLC) and performance-based logistics (PBL).
Our Service Operations Solution incorporates service functionality within the PLM environment used for product development which permits closer collaboration that yields better products and better service with increased durability, life expectancy, and improved service location requirements. The building of a single source or product and service knowledge, service organizations whether internal or external to the OEM, can capitalize on this knowledge to optimally plan, schedule, and executing services on managed assets and maintain service history of those assets to support proactive and reactive service models more efficiently.
