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26 March 2008

Teamcenter Service Data Management Solution Delivers Intelligent Metrics for Execution of Service and Logistics Contracts

PLANO, Texas, March 31, 2008 – Siemens PLM Software, a business unit of the Siemens Industry Automation Division and a leading global provider of product lifecycle management (PLM) software and services, today announced delivery of the next generation of its Teamcenter® software-based Maintenance, Repair and Overhaul (MRO) solution. The MRO solution’s Service Data Management module offers significant enhancements including a new Services Dashboard feature to help original equipment manufacturers (OEMs) and service providers intelligently manage the distributed service value chain, compliance, and successful execution of Performance Based Logistics (PBL) or Service Level Agreement (SLA) contracts.

“Many of our customers who manage the support and service of significant assets are increasingly required to perform to commitments associated with PBL and SLA contracts,” said Steve Bashada, vice president of Teamcenter Applications, Siemens PLM Software. “Utilizing the new Service Dashboard to quickly mine, analyze and report the pertinent service data captured through Teamcenter’s single source of product and process knowledge, will enable the intelligent management of contract obligations, which should result in increased income and market share for our customers.”

Supporting the global service value chain

The Teamcenter for MRO solution’s Service Data Management package is tailored to the needs of organizations that support and service complex products requiring a major capital investment, such as aircraft, weapon systems, ships and power plants. Today’s announcement further expands the Service Data Management capabilities in Teamcenter, the industry’s most widely used PLM portfolio. In addition to the new Services Dashboard, there are also several significant enhancements in the areas of asset management and service event management. Together these enhancements support the global service value chain through a single source of service knowledge that is scalable and secure, resulting in a wide variety of customer benefits.

  • Easy to read executive summary and detailed reports enable more effective management of contract objectives to achieve award fees and enhance service excellence;
  • Reduced service costs and cycle time through outsourcing of appropriate services while retaining control of critical performance, service and configuration information;
  • Improved product and services quality through single integrated source of knowledge permitting integration of lifecycle teams (engineering, manufacturing, logistics and services);
  • Reduction in touch labor to capture, manage, and utilize asset data;
  • Continuous product/process improvement through feedback of information from operational activities;
  • Improved reliability and availability of assets through knowledge of allowable configurations, full asset history knowledge and performance tracking;
  • Achievement of PBL and SLA objectives through capture, analysis and reporting of key performance indicators (KPIs) related to assets and processes;

“The Service Data Management capability in Teamcenter for MRO uniquely supports knowledge and process management from product engineering and manufacturing to service and support,” said Dick Slansky, senior analyst for ARC Advisory Group and author of the recent report, PLM Enables Aerospace and Defense MRO. “This PLM-based solution provides a single source of data that leverages the broad collaborative environment of Teamcenter ensuring rapid, accurate collaboration throughout the full lifecycle as well as providing a configuration- driven basis for lean MRO operations.”

About Siemens PLM Software

Siemens PLM Software, a business unit of the Siemens Industry Automation Division, is a leading global provider of product lifecycle management (PLM) software and services with 4.6 million licensed seats and 51,000 customers worldwide. Headquartered in Plano, Texas, Siemens PLM Software’s open enterprise solutions enable a world where organizations and their partners collaborate through Global Innovation Networks to deliver world-class products and services. For more information on Siemens PLM Software products and services, visit www.siemens.com/plm.

About Siemens Industry Automation Division

The Siemens Industry Automation Division (Nuremberg), a division of the Siemens Industry Sector, is a worldwide leader in the fields of automation systems, low-voltage switchgear and industrial software. Its portfolio ranges from standard products for the manufacturing and process industry to solutions for whole industries and systems that encompass the automation of entire automobile production facilities and chemical plants. As a leading software supplier, Industry Automation optimizes the entire value added chain of manufacturers – from product design and development to production, sales and a wide range of maintenance services.


Note: Siemens and the Siemens logo are registered trademarks of Siemens AG. Teamcenter is a registered trademark of Siemens Product Lifecycle Management Software Inc. or its subsidiaries in the United States and in other countries. All other trademarks, registered trademarks or service marks belong to their respective holders.

Primärer Ansprechpartner

Jim Phelan
+1 314 264 8216
jim.phelan@siemens.com