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Service Operations for Industrial Machinery

Service Operations for Industrial Machinery

Pricing pressures felt by manufacturers can include the maintenance of complex machinery. Our Service Operations solution for the Industrial Machinery Industry lets you coordinate maintenance activities from previously defined service plans and asset status or from service demands which enable service organizations to generate service work orders, schedule service events, assign service tasks, support service technicians with information and task orders, and track to closure all service work required and performed.

Pricing pressures felt by manufacturers can include the maintenance of complex machinery. Our Service Operations solution for the Industrial Machinery Industry lets you coordinate maintenance activities from previously defined service plans and asset status or from service demands which enable service organizations to generate service work orders, schedule service events, assign service tasks, support service technicians with information and task orders, and track to closure all service work required and performed.

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Shrinking margins force machine manufacturers to look for additional sources for product revenue. Equipment owners need to maximize their investment and require longer life and a higher level of uptime.  In an economy dominated by price pressures and shrinking margins, asset owners and maintainers seek ways to optimize the use of resources and lower the cost of maintenance activities, with minimal negative impact on equipment productivity. Maintenance organizations that excel in managing equipment complexity and optimizing service operations rely on accurate product configuration and maintenance history as a vital facility to manage assets, optimize maintenance schedules, streamline operations, and ensure compliance with requirements.

Our Service Operations solution. Incorporates service functionality within the PLM environment used for product development which permits closer collaboration that yields, better products, and better service. Building of a single source or product and service knowledge, service organizations whether internal or external to the OEM, can capitalize on this knowledge to optimally plan, schedule, and executing services on managed assets and maintain service history of those assets to support proactive and reactive service models more efficiently.

Lösungsfunktionen

Explore the key areas of this solution.

Collaboration for Lifecycle Management

Verbinden Sie Personen und Prozesse abseits funktionaler Silos mit einem digitalen roten Faden für das Product Lifecycle Management, sodass alle die besten Produktentscheidungen treffen können.

Create More Effective Service Plans

Develop detailed machine maintenance plans that form the basis for proactive service operations using preventive, conditional and reliability based service models.

Environmental Compliance & Product Sustainability

Ensure regulatory compliances of machines are met and tightly integrate service operations with product engineering.

Gain Insight for Better Service Schedules

Provide creation of machine work orders from original plans or ad hoc demands as well as visibility into service schedules, allowing optimization of resources and service events to improve turnaround time and asset availability.

Improve Execution of Service Operations

Improves first-time fix rates and reduces asset by bringing machine service information, instructions and task assignments to the technician to execute service tasks accurately.

Maximize Service Knowledge & Requirements Management

Establish machine service and performance targets as requirements to guide design, test, and service.

Record the In-Service BOM of Physical Assets

Record the in-service bill of material (BOM) of your physical assets from inception through ongoing maintenance to end-of-life for product verification, and for documentation of deviations, warranty claims, compliance, and retirement.

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