Innovation and collaborative, synchronized program management for new programs
Aerospace & Defense
Innovation and collaborative, synchronized program management for new programsExplore Industry
Automotive & Transportation
Integration of mechanical, software and electronic systems technologies for vehicle systemsExplore Industry
Consumer Products & Retail
Product innovation through effective management of integrated formulations, packaging and manufacturing processesExplore Industry
Electronics & Semiconductors
New product development leverages data to improve quality and profitability and reduce time-to-market and costsExplore Industry
Energy & Utilities
Supply chain collaboration in design, construction, maintenance and retirement of mission-critical assetsExplore Industry
Industrial Machinery & Heavy Equipment
Integration of manufacturing process planning with design and engineering for today’s machine complexityExplore Industry
Insurance & Financial
Visibility, compliance and accountability for insurance and financial industriesExplore Industry
Shipbuilding innovation to sustainably reduce the cost of developing future fleetsExplore Industry
Media & Telecommunications
Siemens PLM Software, a leader in media and telecommunications software, delivers digital solutions for cutting-edge technology supporting complex products in a rapidly changing market.Explore Industry
Medical Devices & Pharmaceuticals
“Personalized product innovation” through digitalization to meet market demands and reduce costsExplore Industry
Faster time to market, fewer errors for Software DevelopmentExplore Industry
Small & Medium Business
Remove barriers and grow while maintaining your bottom line. We’re democratizing the most robust digital twins for your small and medium businesses.Explore Industry
Siemens Digital Industries Software Press Release Page
PLANO, Texas -- Paula Kruger, president of EDS Operations Solutions Customer Relationship Management (CRM) service line, was named one of the 20 most influential people in CRM by CRM Magazine, September 2002. The publication, which listed the 20 individuals, "who are the thought-leaders in the CRM world and are responsible for pushing the market forward with a vengeance," described Kruger as a "change agent." The article noted that Kruger is taking up the charge to position EDS as "the dominant and recognized leader for large, multinational and mid-market companies looking for CRM services."
Elliot Markowitz, editor-in-chief of CRM Magazine, described the 20 named as the A list of who's who in CRM. "They have the power to make or break companies or markets, and are all respected or feared by their peers."
Kruger was hired in 2001 to lead the CRM service line, bringing more than 20 years of CRM experience from the telecommunications and financial services industries. Before joining EDS, Kruger served as executive vice president of operations for Excel Communications in Dallas. Kruger managed call center operations, and was responsible for provisioning, billing and distribution. During her tenure at Excel, the company achieved the highest satisfaction rating among long distance telecommunications companies for "First Call Resolution" on a nationally conducted J.D. Power survey, and second highest rating for overall satisfaction.
CRM Magazine is read by senior level executives in areas such as sales, marketing, customer service, and IT, as well as company presidents and CEOs. Its circulation is about 100,000 readers monthly. CRM Magazine celebrated its fifth anniversary earlier this year.