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To enable you to "Transform the Process of Innovation", Siemens PLM Software provides learning solutions that can transform the process of educating your staff. We have developed a training solutions tool set that provides you with faster time to value, increased productivity, and lower overall implementation costs. Our commitment to a 'blended solutions' approach provides our customers with a choice of training products and services that can be leveraged to fit the diverse needs of your user base.
All of our learning solutions are completely scalable, providing tools that can assess and address the training needs of a single user or the diverse requirements of an entire enterprise. Supported by a global network of training professionals, our training products are available on-demand from virtually any location, and our customization services can capture and integrate your business processes and tribal knowledge into a coherent education program.
Learn more about maximizing your PLM Investment through e-Learning with Siemens PLM Software Learning Advantage.
Once your system is installed, your focal point for software support is the Global Technical Access Center (GTAC). The center provides both your application and operating systems software support through telephone and electronic access. GTAC electronic support is available 24 x 7 at http://www.siemens.com/gtac. GTAC telephone support is available M - F from 5:00 AM to 5:00 PM Pacific Time in the US and Canada, and during normal business hours internationally.
GTAC is organized into support teams consisting of subject matter experts. These teams are located in close proximity to their parallel product development groups, so they can quickly locate the path that will lead you to improved productivity. Calls taken via the telephone allow the caller to select the support area needed. The call is routed by our automated call distribution system to the first available subject matter expert in the area selected. GTAC does not have a tiered support model. Your calls are routed directly to technical support agents who have the knowledge and skills to understand, investigate and resolve problems quickly. Phone-based support includes problem escalation and management visibility for tracking all requests whether they are questions, reported problems or enhancement requests.
Our customer support web pages provide you with instant access to problem reporting, a symptom/solution database for FAQs, tips, techniques and software error listings, the ability to track open issues, to download and upload files, to participate in newsgroups, access to a quarterly technical newsletter, product certification information, and e-mail subscription services for support bulletins and other critical support information.
Siemens PLM Software provides an unsurpassed depth and breadth of value-added services and support with Experteam expert professionals with real world experience in product lifecycle management who team with your organization to measurably improve your entire product development process.
Experteam / Siemens PLM Software consulting professionals will team up with your company to:
Coupled with Siemens PLM Software technology, Experteam provides best-practice solutions that enable you to more effectively manage comprehensive product lifecycles - and optimize key processes that determine a lifecycle's operational effectiveness.
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