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If your company makes, owns or maintains complex products with long lifespans, the continued support for maintenance, repair and overhaul (MRO) of your products and assets is an intrinsic part of your business. For owners and operators, keeping revenue-generating assets in operation is a business imperative. For manufacturers and service organizations, after-sales service can establish a high-margin, dependable revenue stream. Both groups depend heavily on service lifecycle management, enterprise asset management and plant maintenance to reduce service costs and increase asset availability and reliability.
For all, service and asset performance has become critical to success. As a result, business models have been shifting to performance-based services using contract vehicles such as performance-based logistics (PBL) or service-level agreements (SLA) − focusing on asset availability and reliability, as well as service performance in processes, supply chains and resources.
To achieve your business objectives in service, it’s essential to have accurate asset knowledge and execution efficiency. You need to enable lean service operations without impacting customer satisfaction or the bottom line.
The Teamcenter approach of “configuration-driven MRO software” bridges the gap between the engineering, manufacturing, logistics and maintenance communities to help drive more efficient services. Through service data management (SDM), Teamcenter establishes a single, secure source of service, asset, and process knowledge that supports the full product lifecycle for organizations that must cover the entire lifecycle or just the service portion of it. SDM provides the common basis for MRO process management solutions that improve service operations through a single definition of asset configuration and status. Streamlining MRO within the product lifecycle management (PLM) environment, Teamcenter delivers leaner operations and improved asset performance, while closing the loop between product engineering, manufacturing and services to improve products and services.
Recognizing that service and support is a strategic opportunity for differentiation and increased profits, manufacturers can embed support considerations directly into the product lifecycle. Teamcenter can help grow your services business by helping you plan and deliver services more effectively, maximize the operational availability of managed assets, and ensure compliance with service-related metrics and regulatory agencies. For third-party service providers and owner/operators, Teamcenter provides the service knowledge and process management environment to keep all service organization disciplines in sync. Teamcenter provides a single source of the configuration of your assets to support the purchase and utilization of parts inventory, plan services, plant maintenance, and service procedures and processes.
Read about the technical capabilities of this Teamcenter solution.
MRO White Papers
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On-Demand MRO Webinars
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