UGS Receives 2006 Frost and Sullivan Award for Customer Service Leadership in PLM for the Automotive Industry
Award Description
The Frost & Sullivan Award for Customer Service Leadership is bestowed upon the company that has demonstrated excellence in customer service leadership within the industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring their product offerings to suit customer businesses.
Research Methodology
To choose the recipient of this Award, the analyst team tracks industry participants and monitors their customer service methods on an ongoing basis. The Award recipient is selected based upon extensive research collected from key market participants, secondary and technology sources, and customer interviews. Collected data is then cross tabulated to find the number one ranking company.
Measurement Criteria
In addition to the methodology described above, there are specific criteria used in determining the final ranking of industry competitors. The recipient of this Award has excelled based on the following criteria:
- Providing value-added technology and services
- Dominant market share in specific industry vertical
- Responsiveness to customer needs
- Unique technology solutions and application know-how that improves customer competitiveness
2006 Frost & Sullivan Award for
Customer Service Leadership
Recipient: UGS Corp.
The recipient of Frost & Sullivan's 2006 Customer Service Leadership Award in the product lifecycle management (PLM) solutions space for the automotive industry is UGS Corporation. UGS has delivered superlative customer value by understanding specific industry needs and aligning its solutions with that of its customers.
